Customer service

We have enhanced the ‘Report a concern’ ticketing system on our website to provide an integrated solution that allows all support queries to be tracked through a single unified process. Support requests can be created with any of the following methods:

  1. By clicking on the ‘Report a concern’ tab to the right
  2. By accessing the ‘Customer service’ panel from the top menu then by selecting the ‘Submit a request’ option
  3. By emailing with your address and message

The ticketing system has been successful to date and the benefits of using this method to report concerns include:

  1. Being faster since the system is designed to receive, track and progress chase to completion
  2. Creating visibility to what concerns are in progress and what stage they are at
  3. Not waiting for voice messages to be passed to the right department

However, we recognize that it is not always practical to report concerns electronically so our staff will open a support ticket if the information is called in and the query cannot be handled immediately.

In the coming weeks, the ‘Customer service’ section will be populated with helpful information so it may be worth checking before opening a new ticket in the event that your query may already be answered. Finally, those tickets created using the previous system will remain accessible until they are solved and closed.


Announcements Policies

Vehicle ID system

In October 2011 we issued a notice concerning the installation of vehicle ID tags. We have since updated the tags and we require all residents to have their new or replacement ID tags installed at the main security office located at the main entrance before March 31, 2012.

It has come to our attention that some persons may have paid for vehicle ID tags which are free issue. Those persons should contact the Head of Security, Ms. Barton, on 327-6943 immediately for resolution.

We will require the name, address and license number for each vehicle registered to a Sandyport resident to be recorded and the ID tag to be installed on the left side window. The ID tags renew annually with the initial set expiring December 2012. From April 1, 2012 all vehicles without an ID tag will be deemed non-resident and not granted entry until the resident provides authorization or the ID tag is installed.

To reserve your vehicle ID tag please contact security on 327-6943 or send an email.

Whilst those residents with automatic entry decals already installed will not require the ID tag to enter the property, we are encouraging all residents to register their vehicles. Residents should be aware that the automatic entry lanes are not opened manually and are reserved for those who have purchased automatic entry decals, details of which can be found here.

We appreciate your support in making the community of Sandyport safer.



Delinquent accounts page

It was agreed at the AGM that the list of delinquent accounts be published on the website. This information can be found under About > Payment methods menu and will be updated periodically.


Revised contact information

Our office service provider has upgraded the communications system and have advised of some external technical difficulties porting the analogue number to the new digital service. In the interests of time and service, we recommend using the phone number for the new digital service which is 702-3110. There is a full list of updated contact information available on our contacts page.


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