New Customer Service Centre


Our Customer Service Centre has been upgraded with a cleaner, more intuitive, interface and a new ‘Community’ feature added to help us gather more feedback. The Customer Service Centre is still accessed by selecting ‘Customer Service’ from the main menu on the website.

Many of the common questions are addressed in the Customer Service Centre and we welcome new suggestions by posting them via the Community feature. If a question isn’t answered in the Customer Service Centre, a support ticket can be opened by selecting the ‘Submit a request’ option at the top of the page or by emailing



Please be advised that we have not been informed by BTC when our telephone lines will be functioning normally again. Therefore please email or use the ‘Report a concern’ tab to the side of the page to contact the office. Alternatively we may be contacted by Skype or on our US phone number, details of which can be found here.

**** Update June 22, 2012 – normal service has resumed.

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